Privacy Policy

Introduction

Affordable Caregivers Inc. and its affiliates (collectively referred to as “the Agency,” “we,” or “us”) are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us via email, phone calls, text messages, social media, or chats. By accessing or using our services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information when you interact with our website or communicate with us through various channels. This information may include:

Name
Contact information (email address, phone number)
Any details you provide via chat or text
Technical information such as IP addresses and cookies

We use standard website tools and may utilize third-party services like Google Cloud’s built-in
security for data processing. We do not create or maintain medical records. If you complete our Client Application, we collect the care-needs details you choose to share (such as diagnosis, mobility, allergies and schedule) only to refer suitable Care Providers and coordinate care.

How We Use Your Information

The information we collect is used solely for the purpose of operating and improving our
business. This includes:

Responding to inquiries or service requests
Managing and delivering the services we offer
Enhancing website functionality and user experience

We do not sell, rent, or trade your personal information to third parties for any purposes,
including marketing. The third-party tools we use, such as Google Cloud and standard website
management tools, may collect technical data like IP addresses or cookies, but this information
is only used to ensure the functionality and security of our services.

Third-Party Service Providers

We partner with trusted third-party service providers, such as Google Cloud, to secure and
manage our data. These providers may collect and process information such as IP addresses or
cookies to improve your browsing experience and ensure the security of our platform. However,
we do not share your personal information with these third parties for any purposes beyond
those necessary to operate our business.

Phone Call Recording

To ensure the highest quality of service, we notify all clients that phone calls may be recorded for training and quality control purposes. By continuing to communicate with us via phone, you consent to the recording of these calls for the stated purposes. These recordings are securely stored and are not shared with third parties, except as required for legal or regulatory reasons.

Cookies and IP Addresses

Our website uses cookies and similar tracking technologies to enhance the user experience. Cookies are small files that a website or its service provider transfers to your device’s hard drive through your web browser. These cookies enable the site to recognize your browser and capture certain information, like IP addresses. We use this data to improve the functionality of our website, but we do not sell or share this information with any third parties.

Data Security

We implement security measures designed to protect your personal information from
unauthorized access, disclosure, or misuse. We use industry-standard technologies, including
secure servers and encryption methods, to ensure your data is safe. However, no security
system is impenetrable, and we cannot guarantee the complete security of your data.

Non-Medical Agency

Affordable Caregivers Inc. is a domestic referral agency. We refer non-medical Care Providers and do not provide medical services. We do not create or store medical records. Care-needs details you share with us are used only to match and coordinate care, and are never sold or shared for marketing.

Your Rights

You have the right to:

Request access to any personal information we hold about you
Ask for corrections to inaccurate or incomplete information
Request the deletion of your personal data under certain conditions

If you would like to exercise any of these rights, please contact us at the email or phone number provided below.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on our website, and we encourage you to review this Policy periodically.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Affordable Caregivers Inc.
Email: info@affordablecare.agency
Phone: 562-930-0073